Terms of service

TripleScreenPro™ - Terms and Conditions

 

1. Anti-Fraud and Identity Verification

  • Unauthorized Transactions: We reserve the right to cancel any order that triggers our internal security fraud filters. If we suspect a transaction is unauthorized or made with a stolen card, we will cancel the order immediately and report the activity to the relevant authorities.

  • ID Verification: To protect the true cardholder, we may request a redacted photo of your ID and the physical credit card used for high-value orders. Failure to provide verification within 48 hours will result in automatic order cancellation.

2. Order Accuracy and Fraudulent Chargebacks

  • Strict Anti-Chargeback Policy: By placing an order, the customer agrees that any dissatisfaction must first be addressed through our customer support team.

  • Fraudulent Disputes: Initiating a "chargeback" or "dispute" claiming "item not received" when tracking shows "delivered" is considered wire fraud under US and International law. TripleScreenPro™ will aggressively contest all fraudulent chargebacks by providing the banking institution with your IP address, GPS delivery coordinates, and signed proof of delivery.

  • Recovery Costs: In the event of a fraudulent chargeback, the customer agrees to be liable for all legal fees, collection agency costs, and a $50 administrative processing fee per dispute.

3. Return Fraud and "Empty Box" Protection

  • Video Recorded Inspection: To prevent "empty box" or "switched item" fraud, every return received at our warehouse is opened and inspected under high-definition video surveillance.

  • Fraudulent Returns: If a customer returns a box containing different items, older models, or weighted objects (Empty Box Fraud), no refund will be issued. We will provide the video evidence to the customer’s bank and local law enforcement for a criminal fraud investigation.

  • Tamper-Evident Seals: Our products may include security seals. If these seals are removed or tampered with on a returned item, a minimum 30% restocking fee will apply, or the return may be rejected entirely.

4. Refund Policy and Shipping

  • Refund Window: Refunds are only processed back to the original payment method. Under no circumstances will we issue a refund to a different card or bank account.

  • Return Shipping: For non-defective returns, the customer is responsible for all shipping costs and must use a trackable shipping service with signature confirmation. TripleScreenPro™ is not responsible for returns "lost in transit."

5. Limitation of Liability

  • TripleScreenPro™ is not liable for any incidental or consequential damages arising from the use or inability to use our products, including but not limited to loss of data or business interruption.

Special Provision: Damage in Transit vs. Product Misuse

We understand the anxiety of receiving a damaged high-end electronic device. To protect both the customer and the brand, we implement the following Fair-Play Protocol:

  • For the Customer (Peace of Mind): If your package arrives with visible damage to the outer box, or if the product is defective upon first power-on, do not worry. We will provide a pre-paid return label and ship a brand-new replacement at zero cost to you.

  • The "Golden Rule" for Claims: To qualify for a free replacement for shipping damage, customers must record a brief "Unboxing Video" when first opening the package. This video is your 100% guarantee. If the video shows the product is damaged out of the box, we will accept the claim immediately—no questions asked.

  • Why we discourage Chargebacks: A chargeback is a legal tool for fraud, not for shipping issues. Initiating a chargeback prematurely bypasses our ability to help you via insurance. By following our replacement protocol, you get a new product faster than a bank dispute (which can take 90 days).

  • Assessment of Misuse: Our technical team can distinguish between "impact damage from shipping" (usually involving the outer frame or localized pressure points) and "misuse damage" (like internal LCD cracks caused by closing the laptop with an object inside). We use professional forensic inspection for all damage claims.

🤝 Our Commitment to You: A Fair & Transparent Experience

We know that shopping online requires trust. While our terms are strict against fraud, our heart is with our honest customers. We want you to feel 100% confident when choosing TripleScreenPro™.

  • No "Gotcha" Games: We will never use technicalities to deny a legitimate return. If the product doesn't fit your laptop or work for your specific setup, we want to help you return it or find a solution. Our goal is 100% customer satisfaction, not keeping your money for a product you can't use.

  • Open Communication: If there is ever a dispute regarding a return's condition, we don't just "say" it—we provide photo or video evidence directly to you. Transparency is our policy.

  • Human-to-Human Support: You aren't dealing with a nameless corporation. Our support team is empowered to be flexible. If you have a unique situation, just talk to us. We treat every customer with the respect and fairness we would expect ourselves.

  • Fast Refunds: Once a return is inspected and approved (usually within 48 hours of arrival), your refund is triggered immediately. No dragging our feet, no endless waiting.

Bottom Line: We are here to build a long-term brand, not make a quick sale. Your trust is more valuable to us than any single transaction.




Questions about the Terms of Service should be sent to us at sales@triplescreenpro.com.